Customer Support and Application

Regional Support Lead

Israel | Valens HQ | Updated: August 9, 2017

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Job Description

  • Act as the 2nd line support for Customer technical cases after the FAE (1st line of support)
  • Manage closure on customer issues with internal assistance from R&D and operations
  • Review customers design implementation, component selection, schematic, and Layout
  • Customer system design bring-up (activation) in the lab and on-site when required
  • Identify and report critical customer needs
  • Manage customer interfaces during initial phase of project or during escalation
  • Create technical documentation
  • Conduct training of regional FAEs

Job Requirements

  • 8 years of relevant experience
  • Multidisciplinary environment experience (HW and SW)
  • Background and high knowledge in board design covering:
    • Schematic (Orcad, Altium, PCad)
    • Layout (Allegro, PADs, Mentor)
    • Debug (Oscilloscope, logic analyzer, network analyzer etc)
    • High-speed Clocks, Power, Signal Integrity
  • Previous experience providing customer-facing technical support – An advantage
  • Knowledge in regulation FCC, RI (Radiated Immunity), ESD etc. – An advantage
  • Proficient level of English (Good written and verbal communication skills)
  • Willing to travel abroad

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