Job Description
- Act as the 2nd line support for Customer technical cases after the FAE (1st line of support)
- Manage closure on customer issues with internal assistance from R&D and operations
- Review customers design implementation, component selection, schematic, and Layout
- Customer system design bring-up (activation) in the lab and on-site when required
- Identify and report critical customer needs
- Manage customer interfaces during initial phase of project or during escalation
- Create technical documentation
- Conduct training of regional FAEs
Job Requirements
- 8 years of relevant experience
- Multidisciplinary environment experience (HW and SW)
- Background and high knowledge in board design covering:
- Schematic (Orcad, Altium, PCad)
- Layout (Allegro, PADs, Mentor)
- Debug (Oscilloscope, logic analyzer, network analyzer etc)
- High-speed Clocks, Power, Signal Integrity
- Previous experience providing customer-facing technical support – An advantage
- Knowledge in regulation FCC, RI (Radiated Immunity), ESD etc. – An advantage
- Proficient level of English (Good written and verbal communication skills)
- Willing to travel abroad