IT & Operations
Quality Manager

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Job Description

Responsibility and Authority

  • Provide clear leadership for the development of an environment focused on Quality.
  • Develop quality-process links with customers inline with the Quality Management system (including: TS16949, ISO14001 / ISO 9001) Production Part Approval Process (PPAP), Advanced Product Quality Planning (APQP), Controls Plans, Failure Mode and Effect Analysis (FMEA) and Supplier Quality Assurance (SQA) processes and oversee continued compliance and embedding across the business.
  • Responsible for maintaining relationships with customers and suppliers to maximize profit potential and ensure efficiency. Manage the audit program as well as supplier development and improvement and play a key role in ensuring project deliveries. Work proactively with all Directors, Managers, Supervisors and Employees, to maintain a program of continual improvement within their areas of responsibility. Lead a ‘correct at source’ and problem solving methodology (Lean).
  • Lead the team to achieve quality targets for customers and business goals.

General and Task Management :

  • Implement all relevant procedures described in the Quality Management System (QMS) and ensure compliance
  • Ensure that all in-house systems and procedures are updated, revised and modified to meet the needs of external certification bodies
  • Respond to customer complaints putting in containment actions, full analysis, and implementing short-term and long-term countermeasures
  • Champion a program for the implementation and sustainment of a continuous improvement culture
  • Act as a point of contact for warranty issues
  • Update quality documentation and communicate to carry forward lessons learned from quality concerns in new customer contracts
  • Ensure that all necessary systems and procedures are in place to satisfy all customer requirements and audits
  • Introduce new systems and procedures where appropriate
  • Train others in all aspects of the quality system and application of procedures
  • Undertake internal and process audits of the Quality Management System (QMS)
  • Management of the Quality Engineers and Technicians in the sign-off of parts and the resolution of internal/external quality concerns
  • Establish and refine quality sign-off instructions, standards and documentation
  • Report against agreed quality metrics on a monthly basis
  • Lead regular inspection meetings with representatives from appropriate departments to establish an action plan for improving build quality
  • In conjunction with the Supplier Quality Assurance function, reduce the effect of non-conforming supplier materials on the production area quality
  • Perform root cause analysis and resolve problems
  • Stay current and up to date on any changes that may affect the supply and demand of needed products and materials and advise others of any impact
  • Identify business improvement opportunities within the organization
  • Develop, implement and manage key performance indicators (KPIs) for each area of responsibility
  • Set department objectives/KPIs and review and assess ongoing performance of direct reports
  • Ensure KPIs are met by working to the overall plan, including management of, and reporting
  • Report on achievement of targets and identify any actions required
  • Conduct risk assessments of processes and tasks in the department

Job Requirements

  • 5+ years’ experience in managing all aspects of Quality Management System as ISO9001 and ISO14001
  • Quality Education: CQE/CQM or similar
  • Automotive Industry experience and/or electronics/semiconductors manufacturing knowledge – Advantage
  • Prioritizing assignments and planning
  • High understanding of organizations, methods, production workflows
  • High interpersonal skills, ability to create a collaborative working environment and cross-company engagement​
  • Highly proficient in spoken and written English

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