Customer Support and Application, R&D

EU Automotive FAE (Field Application Engineer)

Worldwide | Valens | Updated: March 9, 2021

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Job Description

  • Located in Stuttgart Area, Germany
  • Supports Valens automotive customers on daily basis including technical issues and Customer Support cases/tickets
  • Works with the EU sales team to support the business development and sales process as needed
  • Reports to the Global Automotive customer support leader

Job Requirements

Customer support

  • EU Automotive FAE is the first tier for customer support mainly in Germany.
  • Has daily communication with the customers for technical support, new features requests and other customer requests.
  • Provides support on customer premises as needed
  • Reviews customer designs, high level block diagrams, schematics and Layouts. Supports the customer system bring up.

Business Development and Sales Support

  • Attends meetings related to sales and business development as requested by the local business development and sales team
  • Participates in tradeshows and events as needed
  • Runs technical presentations, demos, training seminars for customer and market education

Qualifications

  • EE Bsc and minimum 5 years experience in automotive industry
  • Experience in high speed board level design
  • Embedded software expertise – an advantage
  • Team player, self-starter and good communication skills

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